Returns Policy

We are happy to exchange or refund unwanted items within 28 days of purchase as long as it has the correct receipt and price tag attached. Items returned without a receipt (but with price tag attached), may be exchanged only.

Refund method will be given in the same method as original payment.

This does not affect your consumer rights.

To make an enquiry about a return, email retail.support.desk@pdsa.org.uk.

For our PDSA Pet Store returns policy, click here.