Retail FAQs

What are your opening times?

Shop opening hours vary between locations, with some shops also open on Sundays. Please check your local shop to find out details about its opening times.

What is your returns policy?

We’re happy to exchange or refund unwanted items within 28 days of purchase so long as the price tag is still attached, and you have the correct receipt. Items returned without a receipt (but with the price tag still attached), may only be exchanged. The refund method will be given in the same method as the original payment. This does not affect your consumer rights.

To enquire about a return, please email retail.support.desk@pdsa.org.uk.

Can I try clothes on?

Some of our shops do have fitting rooms for you to try items on. However, if you make a purchase and change your mind when you get home, we will be happy to refund or exchange it in accordance with our refund policy outlined above.

Can I volunteer?

Absolutely! Please locate your nearest PDSA shop to apply to volunteer.

Can I donate items?

Yes please! We welcome donations of clothing and home furnishings, as well as toys, books, and media.

When donating your pre-loved items to one of our charity shops, please also consider signing up for Gift Aid, which enables PDSA to claim an extra 25p per £1 your donations raise if you are a UK taxpayer.

Please ask a member of our team for more information or sign up here.