Frequently asked questions

We hope to answer any questions you may have about PDSA, who we are and what we do, how we can help you and how you might be able to help us. Browse our topics below and read more to see all FAQ's for that topic.

To find out more about your pet's symptoms, conditions and any medications, visit the Pet Health Hub.

Corporate Partnerships

Are there any types of companies you don't work with?

Yes, please refer to PDSA's Ethical Statement

Can I or a company use the PDSA's logo on marketing material (Website, Marketing Literature, Signage on Shops, Banners etc)

No. Unfortunately we cannot supply you with a PDSA logo or supporting statement as we only provide this in very exceptional circumstances. In this context, we perform an in-depth assessment of the organisation’s suitability.

You will need to contact PDSA’s Corporate Team for guidance.

What are PDSA Veterinary Services?

PDSA is the UK’s largest veterinary charity covering England, Scotland, Wales and Northern Ireland:

48 PDSA Pet Hospitals and PDSA Pet Clinics – staffed and manned by PDSA.

Please check to see which PDSA service is available for you and your pet in your area using our Eligibility Checker.

What type of treatments do we carry out at our Pet Hospitals?

At PDSA our Pet Hospitals provide a wide range of vet treatments and services, helping hundreds of thousands of pets every year.

We offer everything from major surgery to fix broken bones or treat serious illness, to more routine services such as vaccinations and flea treatments, which help keep our pets healthy and happy. Our vet teams are all fully trained and qualified, and we are extremely proud of the high quality care delivered every day, throughout the UK.

As a charity, we must make the best possible use of our limited funds and reach as many pet owners as possible. So it is simply not possible to offer every procedure that may be available in some more specialist private practices and hospitals. Where such treatment is needed, we would talk to the owner about referring their pet for treatment elsewhere.

Do I need to tell you I am organising an event for PDSA?

Yes please. We can send you a fundraising pack and registration form, which you can use to order any materials you may need to help you with your fundraising e.g. balloons, posters.

Do I have to return any materials to PDSA after my event?

Yes, please return any buckets, collecting tins, tablecloths etc. to PDSA after your event.

Do I pay tax on my pension?

You will receive a P60 each year, which shows any tax deductions from your pension.

Do I qualify for Gift Aid?

You must be a UK taxpayer and have paid an amount of Income Tax and/or Capital Gains Tax for each year (6 April one year to 5 April the next) that is at least equal to the amount of tax that all the charities or Community Amateur Sports Clubs (CASCs) that you donate to will reclaim on your gifts for that tax year.

How can I find a volunteering opportunity?

We've got lots of volunteering opportunities for you to choose from. You can start searching online right now.

How can I apply to become a PDSA volunteer?

Once you have found an opportunity you like, you can apply quickly and easily online by completing the application form linked to the opportunity you are interested in.