CMA May Announcement – reactive statement

24 May 2024

Steve Howard, PDSA Head of Clinical Services, said: “PDSA supports the CMA’s full market investigation into the supply of veterinary services for household pets. We understand that this may be one way to establish whether changes could be made to improve the choices available to pet owners – and the associated transparency across the marketplace – provided it does not damage the availability of that care.

“Cost pressures on society are of particular concern at present and the cost of vet care has always been one element of the more general cost of living for pet owners. As the vet charity for pets in need, we have seen an increase in demand for our services. We treated a significantly higher number of pets across our network of Pet Hospitals in 2023 compared to 2022.

“We understand the complexities of providing quality vet care, particularly during a cost-of-living crisis. We believe transparency is key and feel it’s important to ensure open conversations between vets and owners on treatment options and cost implications so owners can make the best choice for themselves and their pet.”