Client service changes FAQs
Our services
What services are you currently offering?
PDSA offers a mixture of face to face and telephone consultations depending on your pet’s situation.
For emergencies you should always contact our hospitals directly in the first instance. They will be able to redirect you to our non-urgent appointment service if necessary.
For non-urgent appointments you can request an appointment via our online service.
What if I’m unable to use your online services?
Our National Customer Service Centre team are available to support clients unable to use our online services.
Call 08007312502 to speak to a member of our Customer Service team, lines are open Monday to Friday 9am – 5pm.
My hospital is not accepting new registrations, and I am PDSA eligible. Why can I not get registered?
Unfortunately, we are sometimes unable to accept registrations from new clients in certain hospitals. This is due to the growing demand for our services and a shortage of veterinary staff that we are experiencing at some locations. There is a shortage of veterinary staff across the UK, and this is not just a problem for PDSA.
My hospital is not accepting new registrations, where do I get treatment for my pet?
If you have not been registered with PDSA within the last 3 years you will need to contact an alternative veterinary practice. You can find a list of vets local to you at findavet.rcvs.org.uk
There are also other animal charities that might be able to support you, including:
For non-urgent medical advice or useful tips, you can visit our Pet Health Hub.
My hospital is not accepting new registrations, can I register with another PDSA instead?
Unfortunately, the other PDSA Pet Hospitals within a suitable travel distance do not have the capacity to accept clients from new areas. You can find a list of vets local to you at findavet.rcvs.org.uk
There are also other animal charities that might be able to support you, including:
For non-urgent medical advice or useful tips, you can visit our Pet Health Hub.
My hospital is not accepting new registrations, what if my pet needs emergency veterinary treatment?
If you think you have an emergency or life-threatening situation, call your nearest veterinary practice straightaway.
We would recommend that you register your pets at a local veterinary practice in case you require emergency treatment whilst you are unable to register for PDSA services.
My hospital is not accepting new registrations, when can I register for PDSA?
You can keep an eye out on our website where we have an up-to-date notice on whether we are able to accept new registrations.
In the meantime, if your pet needs veterinary attention, you can find a list of vets local to you at findavet.rcvs.org.uk
My hospital is not accepting new registrations, will PDSA pay for my private vet fees?
Unfortunately, PDSA is unable to cover veterinary fees incurred at private vets.
My hospital is not accepting new registrations, can I still get repeat medications for my pet?
If you are a fully registered PDSA client, you will be able to request your pets’ repeat medication in the usual way. If you have not been registered with PDSA before, or it has been more than 3 years since you last held a full registration, you will need to contact an alternative vet practice. You can find a list of vets local to you at findavet.rcvs.org.uk
There are also other animal charities that might be able to support you, including:
My hospital is not accepting new registrations, and I have a new pet that requires treatment but has not been seen at PDSA before, are you able to help?
If you have held a full registration at PDSA within the last 3 years and have a new pet, you can add this pet to your account and access treatment.
If you have not been registered with PDSA before, or it has been more than 3 years since you last held a full registration, you will need to contact an alternative vet practice. You can find a list of vets local to you at findavet.rcvs.org.uk
There are also other animal charities that might be able to support you, including:
For non-urgent medical advice or useful tips, you can visit our Pet Health Hub.
My registration has expired, and my hospital is now not accepting new registrations. How do I renew my registration?
We are committed to supporting the clients that we currently have registered, and their pets. If you have been registered in the last 3 years, to renew your registration please contact your Pet Hospital by telephone and select option two for eligibility. We will let you know how to renew your registration.
If it has been more than 3 years since you were last registered with PDSA you will need to contact an alternative vet practice. You can find a list of vets local to you at findavet.rcvs.org.uk
There are also other animal charities that might be able to support you, including:
For non-urgent medical advice or useful tips, you can visit our Pet Health Hub.